TATA CLiQ Furniture Return Policy Refund will not be made against the furniture unless the return request falls under the below criteria. Return Eligibility: Acceptable Returns Manufacturing defect Damaged product delivered Different product delivered. Product delivered to you is incomplete or has components missing Non-Acceptable Returns Change of Mind Did Not Like the product Quality Unsatisfactory Mandatory to raise return request within 7 days from the date of delivery (Return Window) Return accepted only if the request is approved which will be subject to the packaging and casing being returned in good condition. How to Raise Return Request? Return request can be raised from ‘My Account section’ of the Tata CLiQ account. Below are the steps to follow: Login to TATA CLiQ App/Website with registered contact details. Go to My Account > My Orders Select the items you wish to return. Click on Return tab against your order. Select return reason and sub reason from the drop down. Click on Continue Note: Images as per request needs to be uploaded while initiating the return of the product. Return Approval Process: We suggest you raise a return request for the product after it gets delivered at your doorstep. The return is suggested to be raised within 7 days from the date of delivery. We also suggest you share the images related to your concern for us to investigate further. Approval process is subjected to the term of our return policy. If the return claim completes the return policy, an immediate solution will be provided. The return requests are evaluated by the TATA CLiQ Resolution team in consultation with the merchant. Hence, once return request is raised by you, a call will be received from Resolution team within 3 working days with regards to you return request. In case of acceptance of the product return, the product must be unused, and in the same (unused) condition as you have received, in its original packaging along with original contents i.e., original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, Return team will approve/reject the claim basis the merit of claim Return request will be acknowledged only when the conditions as specified by us are fulfilled at the time of product return. Acceptable return Reasons Damaged/Wrong Product Approval Process To share product images, all sides of brand box as well as product In case of damaged product, image of damaged part to be shared AWB / Serial number on brand box images needs to be shared In Case of ‘Multipart Shipment’ complete product set will be subjected to return (example: If a dining set of 4 is ordered then all the delivered 5 shipments containing 4 chair and 1 table needs to be returned) Defective Product Approval Process To share product images, all sides of brand box as well as product AWB / Serial number on brand box images needs to be shared In Case of ‘Multipart Shipment’ complete product set will be subjected to return (example: If a dining set of 4 is ordered then all the delivered 5 shipments containing 4 chair and 1 table needs to be returned) Missing Product Components Approval Process To Share product images of all the parts of the shipments which are delivered Kindly share the Images & AWB number details of the products which are Shipped / delivered Mandatory to return all shipped parts (If Return is raised for a dinning set of 4, the delivered shipment might have 5 packaging which will include 1 table and 4 chairs. All needs to be returned together) Return team will approve/reject the claim basis the merit of claim Return Pickup will be Approved only if mandatory conditions are fulfilled Product has not been used, cleaned, or altered by you Product's original packaging/box is mandatory Price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged, or discarded by you Serial number/ bar code of the Product matches our records and should not be tampered Request is within the return window No damage should occur while in your possession etc for a successful return pick-up Returns Will Not Be Accepted If If the product has stains, dents, scratches, or tears on it. If the traces are found on the product, return will not be accepted. Dents and scratches on packaging will not be accepted as return reason. The seller or brand has mandated a no return policy, please refer to information on product page before making a purchase Reasons are related to subjective or perceptive aspects like colour shade, texture difference etc. We reserve the right to reject the return request for a Product if it does not fulfil the above-mentioned conditions. We will make 3 attempts to pick-up the product from your place post which the return request will be cancelled.